Returns & Refund Policy

This Returns & Refund Policy outlines the terms and conditions governing purchases made through SOLVIREXAN at solvirexan.it.com. We stand behind the quality of our products and aim to ensure a clear, fair, and structured return process.

1. Refund Eligibility

Customers may request a return or refund if the purchased product meets the following eligibility requirements:

Item was purchased directly from solvirexan.it.com.
Return request is submitted within the stated return window.
Product is unused, undamaged, and in its original packaging.
Proof of purchase (order confirmation or invoice) is provided.

2. Time Limits

Standard Returns

Must be requested within 30 days of delivery.

Damaged Items

Report within 7 days of receiving the product.

Defective Products

Claims accepted within 14 days of delivery.

Refund Processing

Refunds issued within 5–10 business days after approval.

3. How to Request a Return

Email our support team with your order number and reason for return.
Attach clear photos if the product is damaged or defective.
Await return authorization and shipping instructions.
Ship the item using a trackable service.

Returns sent without prior authorization may not be accepted.

4. Conditions & Exclusions

Non-Returnable

Custom-made, personalized, or final-sale items.

Used Items

Products showing signs of wear, misuse, or damage are excluded.

Shipping Costs

Original shipping fees are non-refundable unless the error was ours.

Late Requests

Requests submitted after the return window may be declined.

5. Refund Method

Approved refunds will be issued to the original payment method used during checkout. Depending on your financial institution, processing times may vary. SOLVIREXAN is not responsible for delays caused by banks or payment providers.

Contact SOLVIREXAN

For any return or refund inquiries, please contact our support team:

Email: [email protected]
Phone: +39 02 9475 2841
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)

Request Support